How to Download

Download Help

Tips to help you download digital files from this Shop. This information applies to the Digital Download Products on this Vial Designs Shop.

If you're not sure how to download, here are some common download instructions:

ZIP Files: I use a compressed ZIP file for some of my products.

How to unzip a ZIP file:

On a desktop or laptop: Save the ZIP file to your computer, then double-click (Mac) or right-click and select, "Extract All" (Windows). 

This will create a new file on your computer in which you can open. If you need to get the files onto your mobile device, add the File to iCloud or Dropbox, or simply email it to yourself. 

Another thing you can do is to can check your order email on your mobile device and re-download it from my store. If you have issues with downloading, make sure you have a strong Internet connection and/or try using a different browser.

***IMPORTANT*** Most mobile devices, such as phones and iPads, do not allow for downloading through a link. The exception is for iOS devices running iOS version 11 and higher (so you may want to upgrade before downloading).

On a mobile device (phone or tablet): On an iPhone or iPad, upgrade to iOS 11 or higher if possible. If you this is not an option, you may need to get a free app to unzip it BEFORE you try to download it. This will allow you to unzip the folder to access it. 

You may also be able to long hold the zipped file icon and then click, "Extract." On iOS 11 and higher, you can click "Preview Contents" to view the items inside the ZIP file. Then you can save them individually to your device.

All files are sent using PDF format. Most computers have pre-installed Adobe Reader software on them. You'll need one to view the items. If you don't have one installed, Adobe Reader is the most common one, and it's free. You can download it here. 

Can't find your File? Most downloaded files automatically go to the Downloads folder on both Mac and PC. On the Mac, click on the Finder icon in your dock and click on Downloads to see what you've downloaded recently. 

If you have a PC, look under My Computer or search the title of the File on your computer for where it could be hiding.

Note: Some web browsers will load the PDF directly into the browser. You can make a copy of this PDF and save it somewhere that makes sense on your computer by clicking File> Save.


Printing Note: There is a known iPad bug without a good workaround. That is if you attempt to print my PDFs from an iPad, you may encounter an iPad bug that prints the pages without the images. If this happens, you need to print from another location (laptop or desktop computer) or email the PDF to a local office supply store (Staples, OfficeMax, Office Depot) for printing. I mention it now to save you from wasting ink and paper.